‘Tis the season for some new feature updates! We’ve been keeping our ears open for your feedback around email deliverability and have been continuously monitoring everything we can to make sure your business emails are being successfully received by your families. This week’s update focuses on our new Deliverability Report, which can be found in the “Email & SMS” tab in your Business Settings. The “Deliverability Report” will provide clarity on what email is being used to send/receive emails.
If you use a public email provider (eg. Gmail, Hotmail, Yahoo), they’ll now be sent as “Business Name via AthletaDesk” from firstname.lastname@example.org. If you use a custom email domain provider, you’ll be able to find more information on how AthletaDesk delivers your emails, and how to update your SPF records so AthletaDesk can continue to send emails using your email address.
If you have a custom domain email, click here to check out our Help article on how to improve your email deliverability.
Here’s our full list of updates:
Here are some other improvements:
Did you know? We’ve released an opt-in version of our new Athlete Portal! Click here to learn more.
Please note: If you require technical assistance please contact our support team at email@example.com.